Frequently Asked Questions

Everything you need to know about shopping with Imagine Dragons.

What are your standard shipping times?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.

What is your return and exchange policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, Imagine Dragons ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How can I contact customer support?

Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.